The Patient Ombudsman's powers and responsibilities will be specifically tailored to the health care system. The Patient Ombudsman will:
• Respond to unresolved complaints from patients, residents and clients about their health care experience at a health sector organization, which includes hospitals, long-term care homes or Community Care Access Centres
• Investigate a health sector organization on her own initiative
• Make recommendations to a health sector organization that is the subject of an investigation, following the conclusion of that investigation
• Make reports to the Minister of Health and Long-Term Care on her activities and recommendations annually and provide reports to Local Health Integration Networks as appropriate.